How we handle your information, and the terms that govern your use of Soaster.
Privacy Policy
Introduction
Soaster is a social media management tool. In this Privacy Policy “we” or “us” refers to Soaster. Soaster’s policies regarding privacy, information collection and protection are listed below in detail. These policies apply to all services and products offered by Soaster. This Privacy Policy describes:
- What kind of information we collect
- How we use that information
- With whom we share that information and under what cases
- Your rights on your information
- How we protect your information
- Changes to Privacy Policy
Information We Collect
We collect the following types of information:
Information we retrieve automatically
The information retrieved automatically by the platform are device, software and operating system information, device IDs, IP address, date and time of each action performed on Soaster.
If the account is linked with a third party service, then Soaster also reaches information provided through these platforms based upon their privacy policies. Moreover, if connected to a third party service, the user also abides by their privacy policy.
Information you provide us directly
When you sign up: To use Soaster, a user must sign up either from our web page soaster.com or the application downloaded on Google Play or Apple App Store. A user can sign up with an email address or with a Twitter, Facebook or Apple account. By signing up we access your email address and Soaster register password, or we access your Twitter, Facebook or Apple account username. We do not retrieve your Twitter, Facebook or Apple account passwords. The only password we keep is the one you use when you sign up to Soaster with e-mail.
When you use our service, you provide us:
- Twitter account profile information (e.g. first and last name or username, profile picture, bio)
- User content (e.g. tweets, comments, media) that you share on Twitter
- Retweets and likes
- Areas of interest (optional)
- Language preferences (optional)
Soaster provides both free and paid services. If you choose our free plan or choose to use a paid service (e.g., Basic, Professional, or Premium Plan), the information we collect is all we mentioned above.
Soaster uses a third-party intermediary to receive payment. This intermediary is only allowed to store, retain or use your billing information to process it for Soaster. Soaster does not have access to your credit card or PayPal information.
How we use information we collect
Firstly, when acting in the capacity of a data processor, Soaster only acts on your instructions and does not control or share your personal data without direction from you. When acting in the capacity of a data controller, Soaster will adhere to the laws regarding the collection, use and retention of personal information.
Secondly, we use information we collect to customize and optimize the user experience. As a social media management tool Soaster helps users to grow their social media network. We use your email address to notify you about changes and updates of services, to respond to your requests, to provide you special offers, and to invite you to share your thoughts about Soaster web and the Soaster mobile application.
With whom and under what cases we share that information
We agree not to disclose the information we collect except if compelled by law, permitted by you, or pursuant to the terms of the Soaster Privacy Policy. We agree not to disclose the contact information we collect to third parties except if permitted by you in writing.
We share the information we collect:
- If the user gives consent to, after being informed about what will be shared with whom.
- If there is a necessity to abide by a law, regulation or legal process. The user will be informed in such case in advance unless a law or court order orders not to do so.
- If it is necessary to prevent imminent and serious bodily harm to a person as required by law.
- To enable marketing, technical and analytic partners to evaluate and improve the service provided. These partners are also required to obey by the privacy policy.
- Collective actions of a user or all users can be shared with other companies. In such case, the users’ identifiable information will be anonymized by IDs and such. We do not share identifiable personal information.
Cookies Policy
Soaster does not use cookies when performing.
Your rights on your information
- You may change your Plan by visiting the Soaster website or through the Soaster Application and clicking on Change Plan.
- You may cancel your Plan by visiting the Soaster website or through the Soaster Application and clicking on Cancel Plan.
- You may cancel your subscription by visiting the Soaster website or through the Soaster Application and clicking on Disable.
- Information regarding an account is retained as long as the account exists. If the account is deleted, the user will not be able to use the service but some non-identifiable information may be retained for statistical purposes.
- You may ask us to delete/remove your personal data, object to and/or restrict use of information by sending an email to info@soaster.com.
How we protect your information
In providing you the service we shall maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of your data and the personal data of our end-users. These safeguards include encryption of your data in transmission (using SSL — Secure Socket Layers — or similar technologies), except for external third party integrations that do not support encryption, which you may link to the service at your choice.
Changes to Privacy Policy
Some changes may be made to the privacy policy as Soaster continues to improve and advance its service. In such cases, the update will be posted on the website. If a major alteration is made with regards to user rights, all users will be notified about it within soaster.com and via our Twitter account @SoasterApp. Continuing to use Soaster, the user accepts the changes to the privacy policy.
Contact
If you have any questions or suggestions about the Privacy Policy, please contact us at info@soaster.com.
Terms of Service
These Terms of Service are effective as of October 1, 2018.
Acceptance of Terms
By accessing the site and using the services, you confirm that you have read, understand and accept this agreement; that you provided information within your right of use, either personal or on behalf of another entity; and you acknowledge that this is a contract between you and Soaster.
Availability of the Site
You acknowledge that there may be interruptions, suspensions and terminations in service due to both internal and external causes; that the site may be unavailable from time to time for reasons such as routine maintenance; and that the matters listed above cannot be served as a claim to terminate a subscription or demand any refunds.
Description of Service
The website, mobile application and their features are the services offered by Soaster. Any new features and services are also subject to these Terms of Service. Updated features will not bring extra charges yet optional new features might be subject to additional fees.
Billing, Plan Modifications and Payments
The first month of the service may include a complimentary free-of-charge use of Soaster features. After the first month, the user may continue with the “Free Plan”, which offers limited functionality, or continue with a paid plan to unlock additional/full features of Soaster.
Billing and Payments
Soaster offers multiple subscription methods. You may subscribe via Soaster web services (using payment mechanisms such as PayPal, Stripe, etc.), or you may subscribe from the mobile application through respective mobile stores (such as iOS App Store, Google Play Store, etc.). Unless otherwise stated, services are made available on a pay-as-you-go basis and are charged at the start of the subscription term (monthly or annually). If you are using a paid plan, your account will be downgraded to a free plan if it is overdue until payment information and charge authorization are provided. Your subscription will be automatically renewed and you will be charged accordingly if you do not cancel prior to the expiration of the current subscription. For subscriptions through Soaster web services, you may cancel by visiting the website or mobile application. For subscriptions through mobile stores, you may cancel by visiting your subscriptions on the relevant store. You may change your subscription plan via the website or mobile application.
Modifying Your Subscription
- If the plan is upgraded in any way, the additional cost will be added to the remaining term of the subscription period.
- If the plan is cancelled before the subscription period, there will be no refunds.
- If the plan is downgraded, loss of content and features might occur.
Overdue Charges
Your subscription may be cancelled in the event that you fail to pay on time or provide valid payment information.
Billing Privacy
Soaster does not collect or store private payment information such as credit cards. We use a third-party intermediary to verify subscription payments (mobile stores, PayPal, Stripe, etc.). This intermediary is only allowed to store, retain or use your billing information to process it for Soaster.
Taxes
Our charges do not include taxes. The user is responsible for any possible tax charges resulting from the benefits gained through the service.
Intellectual Property Rights
Soaster owns all rights described in the “Intellectual Property Rights” and the rights granted to users do not give any additional rights or ownership in the service provided. As between you and Soaster, you own the information you provide Soaster or input on third-party websites through the Service. You grant Soaster a nonexclusive, revocable, worldwide, perpetual, unlimited, fully paid-up and royalty-free right to use, copy, prepare derivative works of, distribute, publish, remove, retain, add, process, or analyze the foregoing information for the sole purpose of providing the Service to you and your Users. By providing information to us or to third parties through the Service, you represent and warrant that you are entitled and authorized to submit the information and that it is accurate, not confidential, and not in violation of any contractual restrictions or other third party rights.
Upon subscribing to the Service and subject to your compliance with these Terms, Soaster grants you a non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Service and the Site, strictly in accordance with this Agreement.
Account Registration
To use a paid plan you must register for our service and pay a subscription fee following the expiration or termination of any Free Trial account. To be eligible to use the Service you represent and warrant that you: (1) are not currently restricted from the Service; (2) are not a competitor of Soaster; (3) have full power and authority to enter into this Agreement; (4) will not violate any rights of Soaster, including intellectual property rights; and (5) agree to provide at your cost all equipment, software, and internet access necessary to use the Service.
Use of the Service
By accepting the service, you give Soaster the right to perform reading and writing actions on your account in order to provide you with the service. You shall not, and shall not permit, induce or encourage any third party to: license, sublicense, sell, resell, rent, lease, transfer, assign, distribute, or otherwise commercially exploit the Service; use the Service to process data on behalf of any third party; modify, adapt or hack the Service; use the Service in any unlawful manner, including violation of privacy rights, infringing intellectual property rights, or sending spam; interfere with or disrupt the integrity or performance of the Service; reverse engineer or discover the source code; post unlawful, racist, hateful, obscene, discriminatory content or any viruses or malware; use automated scripts to collect information; impersonate any other user; or otherwise use the Service in violation of these Terms.
You are responsible for all information, data, text, messages or other materials that you post or transmit via the Service, and for maintaining the confidentiality of your login and account. You agree that your login may only be used by one person and that you will not share, sell, trade or transfer your login or account.
Data Privacy and Security
In providing you the Service we shall maintain appropriate administrative, physical and technical safeguards to protect the security, confidentiality and integrity of your data and the personal data of your end-users, including encryption in transmission (using SSL or similar technologies). We agree to promptly notify you in the event we learn or have reason to believe that any person or entity has gained unauthorized access to your data, and to investigate and mitigate the effects of such breach. The Privacy Policy governs our treatment of any information, including personally identifiable information, you submit to us, and is incorporated into this Agreement by reference.
Cancellation and Termination
You may cancel your account with Soaster at any time; however, unless Soaster is in breach of this Agreement and does not cure said breach within thirty (30) days of receiving written notice, you are not entitled to any refunds. We may suspend or cancel your account without notice or refund if you violate this Agreement. If your account is cancelled, Soaster reserves the right to remove your account information and settings from our servers. If you cancel the Service before the end of your current paid-up subscription period, your cancellation will take effect immediately and you will not be charged again.
Disclaimer of Warranties and Liability
The service, including the site and content, and all server and network components are provided on an “as is” and “as available” basis, without any warranties of any kind to the fullest extent permitted by law. Soaster expressly disclaims any and all warranties, whether express or implied, including the implied warranties of merchantability, title, fitness for a particular purpose, and non-infringement. Soaster does not represent or warrant that the service, content or materials are accurate, complete, reliable, current or error-free, or that the site or service is free of viruses or other harmful components. Soaster cannot guarantee and does not promise any specific results from use of the site and/or the service.
Limitation of Liability
Under no circumstances and under no legal theory will Soaster, its affiliates or their respective officers, directors, employees, agents, suppliers or licensors be liable to you, your users or any third party for any indirect, incidental, special, exemplary, consequential, punitive or other similar damages, including lost profits, lost sales or business, lost data, or business interruption. Soaster’s aggregate liability for damages under these terms shall be limited to the payments made by you for the service during the twelve (12) months preceding the claim. Some jurisdictions do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.
Indemnification
You agree to defend, indemnify, and hold harmless Soaster from and against any claims, actions or demands, including reasonable legal and professional services fees, arising or resulting from your or your Users’ breach of these Terms, or your access to, use, misuse or illegal use of the Service.
Assignment
Neither party may assign these Terms or any of its rights without the prior written consent of the other party, except that Soaster may assign these Terms without your consent to a parent, affiliate, or successor by way of a merger or reorganization.
Entire Agreement; Amended Terms
This Agreement constitutes the entire agreement between the parties with respect to the subject matter hereof. We may amend these Terms from time to time, in which case the new Terms will supersede prior versions. We will notify you of such changes and direct you to the latest version. If you continue using the Service after we have provided notice of any changes, you will be deemed to have accepted the revised Terms.
Severability
If any provision of these Terms is held to be invalid or unenforceable, such provision shall be modified by the court and interpreted so as to best accomplish the original provision to the fullest extent permitted by law, and the remaining provisions shall remain in full force and effect.
Governing Law
The validity, interpretation and performance of these Terms shall be governed by the laws of the State of California without giving effect to the conflicts of laws provisions thereof.
Digital Millennium Copyright Act
If you believe in good faith that content or material on this website infringes a copyright owned by you, you (or your agent) may send Soaster’s DMCA agent a notice requesting that the material be removed, or access to it blocked, at info@soaster.com. Notices must meet the then-current statutory requirements imposed by the DMCA.
No Waiver
Soaster’s failure to enforce at any time any provision of these Terms does not constitute a waiver of that provision or of any other provision of these Terms.
